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Victim Services

​The Victims Services Unit will provide information, assistance and support to victims of crime whose victimizers are remanded to the custody or control of IDOC, and to victimized employees. These services will be administered with respect, compassion and confidentiality.

The Victim Services Unit will enhance victim's rights in Illinois through public forums, needed legislation, and joint efforts with other victim services agencies, departments and organizations. This page will serve as an information center for victims and their families.

The Victim Services Unit can be reached at (217) 558-2200 ext. 4006 or toll-free at (877) 776-0755, between the hours of 8:30 a.m. - 5:00 p.m. [CST] Monday through Friday.

For victim notification issues during non-business hours call (866) 277-7477. Please note, if you call during non-business hours with victim notification issues, you will need to follow up with the Victim Services Office during business hours to permanently resolve any issues.​

Types of Victim Notification

Victims and victim advocates can use the following resources to obtain information about an IDOC offender including: completing an online search through the Inmate Search page on the department's website;  calling the Illinois Automated Victim Notification (AVN) system toll free at (866) 566-8439; or by contacting the Victim Services Unit toll free at (877) 776-0755 during the hours of 8:30 a.m. to 5:00 p.m. [CST] Monday through Friday.

There are two types of notifications for victims; the Illinois AVN Progam and victim registration through the Illinois Prisoner Review Board. The Victim Services Unit recommends registration with both. 

Automated Victim Notification Program (AVN)

The Illinois AVN is a statewide service designed to empower and protect crime victims while also assisting law enforcement and victim service providers. Illinois AVN is a toll-free, bi-lingual telephone service available 24 hours a day, seven days a week to provide information about offender custody, case status and for those who register, automatic notification of any change in status. To register for notification, a victim will need the offender's name, offender id number, and date of birth.

Victim Registration with the Illinois Prisoner Review Board (PRB)

The second type of victim notification is through the Illinois PRB, which determines the conditions of an offender's parole or mandatory supervised release.  The PRB will send out a notification letter to the victim prior to the offender’s release from the Illinois Department of Corrections. Registration with the PRB is very important, and enables the board to flag those who register as the victims of the offender. This will entitle the victims to be notified prior to hearings. If a victim would like to request special parole conditions, he or she may write to the Board.

To register with the board, complete the Know Your Rights as a Victim or Witness Form / Know Your Rights as a Victim or Witness Form(Spanish), and mail the completed form to Prisoner Review Board Chairman, 319 E. Madison Street, Suite A, Springfield, IL 62701. 

Stopping Mail and Phone Contact from an Offender

To stop contact from an offender who is currently in custody in an IDOC correctional center, please complete the Mail Stop and Phone Restriction Request form / Mail Stop and Phone Restriction Request form (Spanish). This form should be mailed to the correctional center that the offender is housed in. The facility addresses are under the facilities link at www.illinois.gov/idoc.

To stop contact from an offender who is currently on parole, you may contact the IDOC Parole Division at 800-666-6744.

On-line effort to stop violence against women

Illinois Attorney General Lisa Madigan’s Web site features an online domestic violence and sexual assault database of agencies and centers that offer help and treatment to victims of these crimes. Information is available on the services the agencies provide as well as the primary population and regions or counties they serve. The database can also be downloaded or printed to be used as a reference tool.

Domestic Violence and Sexual Assault Directory

The Rights of Crime Victims and Witnesses Act (725 ILCS 120)​​​

Know Your Rights as a Victim or Witness