Language Assistance Services/Complaints

The Illinois Liquor Control Commission (ILCC) is committed to providing equitable services to all individuals regardless of their ability to speak, read, write or understand English in accordance with federal and state laws and requirements. It is imperative that all ILCC staff professionally and appropriately assist LEP individuals with any questions or issues raised via written and/or oral communication. The goal is to implement a system by which persons with limited English proficiency can have meaningful access to ILCC services. It is the ILCC's policy to not discriminate against any person who is LEP. We feel that all ILCC staff must take reasonable steps to ensure that communication between staff and the LEP community is not impaired as a result of the limited English proficiency of the individual. Because of this, we are taking reasonable steps to inform the public of language accessible assistance we will provide.

To submit a complaint regarding language access services, please download and save the complaint form on your desktop.  All complaints will be investigated and you will receive a response within 15 business days. 

Please use the space below to make a limited English proficiency request. Use this space below to request oral translation via phone or written translation of specific documents. Please include the language being requested.  The Language Access Coordinator will follow up with you regarding your request within the next 48 business hours.  Please include your name, phone number and email address in the space provided below.