State Agencies to Assist Flood Victims Through Flood Assistance Center in Rock Island County

One-stop-shop for disaster information and recovery assistance

SPRINGFIELD – A Flood Assistance Center, also referred to as a Multi-Agency Resource Center (MARC), will open in Rock Island County this week to help residents get back on their feet following recent historic floods. The Flood Assistance Center is a one-stop-shop for flood victims to access disaster related relief services and information. The Flood Assistance Center brings together representatives from local and state agencies and essential support organizations.

Any Illinois resident affected by recent flooding can visit the Flood Assistance Center at Carbon Cliff Village Hall, 1001 Mansur Avenue in Carbon Cliff. The facility will be open on Tuesday, May 21 from 10:00 a.m. to 7:00 p.m. and Wednesday, May 22 from 10:00 a.m. to 7:00 p.m. Proof of address is requested.

Some of the state and local agencies offering assistance through the Rock Island County Flood Assistance Center include:

Department on Aging: Staff representatives will assist older adults and their family caregivers with information on services and public benefits within the community. Evaluate the problems and capacities of individuals to recover from the flood and attempt to address service gaps; provide follow-up services based on the older individual’s and family caregiver’s needs; deliver information regarding the wide range of services offered by the Aging Network.

Department of Human Services: IDHS representatives will assist residents seeking to replace Supplemental Nutrition Assistance Program (SNAP) benefits due to the flood, provide access to mental health and substance abuse programs, referrals to local childcare providers and functional needs support services.

Department of Insurance: Representatives will be on hand to answer questions about individual insurance policies or questions about the insurance claim process; Address issues with individual insurance agents or insurance companies.

Illinois Attorney General: Representatives will provide information regarding identity theft, how to spot and report home repair scams and explain what residents can do to protect themselves from predators during the recovery process.

Also in attendance will be various non-profit and faith-based disaster relief organizations to assist those directly impacted by the flooding.
Upon arrival at the Flood Assistance Center, residents will be paired with a Service Ambassador who can help the residents navigate the facility and ensure their needs are addressed. The American Red Cross will provide client casework, information and referrals.

Earlier this month, Governor JB Pritzker issued a disaster proclamation for 34 counties in Illinois. A state disaster proclamation makes available a wide variety of state resources that can help affected communities respond and recover from a disaster. Illinois residents have witnessed record river crests (Rock Island), record flood stage duration (Ohio River) and yet many areas continue to deal with critical river levels and a forecast of additional precipitation.

Emergency management officials are urging residents to remain vigilant with spring flooding. Be aware of the flood risks in their neighborhood and know the steps to take to keep their family safe in the event of an emergency. For more information about flood resources, visit