Taxpayer Phone System Information

Illinois Department of Revenue taxpayer phone system agents are currently unavailable. 

Taxpayers can still check the status of a refund, identify a PIN, or receive estimated payment information through our taxpayer assistance number (800 732-8866). 

During this time, a limited number of staff will also be monitoring and responding to emails submitted to the addresses listed below:

Individual Income Tax
Business Income Tax or Withholding Income Tax
Sales Tax
Powers of Attorney (Submissions)
​Collections (email the address on your latest correspondence, if available)
Bingo, Pull Tabs, and Charitable Gaming
Enterprise Zones
​Illinois Liquor Control Commission help
MyTax Illinois help
MyDec help
​Motor Fuel
Cigarette, Liquor, Tobacco, and Cannabis​

 Additional taxpayer resources are available during the COVID-19 (Coronavirus) outbreak.