COVID-19 (Coronavirus) Information for Illinois Taxpayers

Illinois Department of Revenue offices are open to the public. IDOR has established this web page to provide information and resources to help Illinois taxpayers, businesses, and others affected by the coronavirus. For up-to-date information on how Illinois is combating the Coronavirus outbreak, visit the State of Illinois Coronavirus Response Site. This page will be updated as new information is available.

Taxpayer Relief

Taxpayer Assistance

  • IDOR Offices Now Open to Public
  • Contacting IDOR
  • IDOR's taxpayer assistance number (800 732-8866) is available for tax-related inquiries, and includes automated menus allowing taxpayers to check the status of a refund, identify a PIN, or receive estimated payment information without having to wait for an agent.  Save time and avoid the phone queue by contacting the department via email at one of the addresses listed here

  • Important Update Regarding Free Tax Preparation Services: Call Ahead

    Many Volunteer Income Tax Assistance (VITA) and AARP sites are suspending service due to the spread of COVID-19. Please call ahead to confirm your site’s hours and availability. It is highly encouraged that all taxpayers schedule an appointment to reduce crowding - many sites do not welcome walk-in service.

    You can also view an updated VITA/AARP location search here.

    Illinois taxpayers can always file their returns for free at Qualified taxpayers may be eligible to participate in the IRS’ Free File program for federal returns.

    If you have any income tax questions, email us at

  • Trying to make quarter-monthly (accelerated) payments while experiencing reduced receipts?

    If you are experiencing a business slowdown due to the COVID-19 pandemic and are trying to determine your minimum required quarter-monthly (accelerated) payments, see FY 2018-28, Reminder to Taxpayers of Calculation Options for Quarter-Monthly (Accelerated) Payments. If you have any questions, please email us at

  • Trying to order Cigarette Tax Stamps?

    Licensed distributors are advised that cigarette stamp orders must be made through MyTax Illinois or mail and will be shipped to the address you indicate using your existing Fed-Ex or UPS accounts. If you have any questions, please email us at

  • Are you a distiller or craft distiller converting your production to alcohol used for hand sanitizer?

    ILCC-licensed distillers or craft distillers converting their current alcohol production to alcohol used in hand sanitizer due to the COVID-19 pandemic must report this alcohol as a deduction on Schedule RL-115 to accompany their monthly Form RL-26 tax return. The deduction should be noted as "COVID-19 Alcohol" on the reporting schedule. With this notation, the distillery can claim a deduction on those gallons, effectively making those gallons tax exempt. This deduction is only allowed during a specified time period (as yet undetermined). If you have any questions, please email us at

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