COVID-19 (Coronavirus) Information for Illinois Taxpayers

The Illinois Department of Revenue has established this web page to provide information and resources to help Illinois taxpayers, businesses, and others affected by the coronavirus. For up-to-date information on how Illinois is combatting the Coronavirus outbreak, visit the State of Illinois Coronavirus Response Site. This page will be updated as new information is available.

Taxpayer Relief

Taxpayer Assistance

  • IDOR Offices Closed to the Public
  • Trying to contact us by Phone?

    To prevent the spread of the disease within the Illinois Department of Revenue, the department is operating at reduced staffing levels. As a result, taxpayer assistance phone system agents are currently unavailable. Taxpayers can still check the status of a refund, identify a PIN, or receive estimated payment information through our taxpayer assistance number (800 732-8866) using the automated menus. In addition, a limited number of staff will be monitoring and responding to emails submitted to the email addresses listed here.

  • Important Update Regarding Free Tax Preparation Services: Call Ahead
    Many Volunteer Income Tax Assistance (VITA) and AARP sites are suspending service due to the spread of COVID-19. Please call ahead to confirm your site’s hours and availability. It is highly encouraged that all taxpayers schedule an appointment to reduce crowding - many sites do not welcome walk-in service.

    You can also view an updated VITA/AARP location search here.

    Illinois taxpayers can always file their returns for free at Qualified taxpayers may be eligible to participate in the IRS’ Free File program for federal returns.

    If you have any income tax questions, email us at

Other Resources