Nothing happens when I try to view letters, print returns, or click the help link. What can I do?

Some actions in MyTax Illinois require pop-ups to be enabled in your browser. For example, the Help Menu will open in a new browser window to display help options. Or, if you are trying to view returns, letters, and documents in a PDF format, Adobe Acrobat will open in a new browser window. To allow pop-ups in your browser, please see your browser’s help menu for instructions.

Note: If you see a screen that says “Retrieving your letter…” and has a countdown, click on the link that says “If your letter does not open automatically, click here.”

If you have additional inquiries, you may submit them to the Questions, Comments, or Request form.