Welcome to Community & Residential Services Authority


CRSA remains open, however, we will be working from our designated work sites.  Until further notice, we will not be able to travel.  Thank you for your patience as we all make the necessary adjustments during this uncertain time.

We are responsible for identifying and addressing barriers facing parents, professionals and providers when trying to get needed services and programs for individuals, through the age of 21, with a behavior disorder or a severe emotional disturbance and their family.


What We Do

  • Technical Assistance : The staff provide technical assistance to families, service providers, educators and other professionals to help plan for and implement appropriate, effective services for children with severe emotional disturbances and behavior disorders (SED/BD), in Illinois.
  • Dispute Resolution : The staff and the board help in resolving service disputes that arise between agencies and parents when there is no clear statutory responsibility among state agencies for an appropriate plan of services for a child.
  • Service Plan (PDF, 4.9 MB) : The staff and the board plan for a more effective statewide system for children in Illinois.

When You Call

You will be provided:

Information About:

  • How the state and local service system works
  • How to find help / support / assistance
  • Understanding Eligibility Criteria for Services
  • Accessing Systems of Care

Referrals For:

  • Accurate Information
  • Advocacy Assistance
  • Technical Assistance
  • Evaluation / Assessment
  • Direct Services

Call Us Toll Free

If you have any questions or need help Call us Toll Free.

877-541-2772 or

217-993-1059

We are a state supported service so there is no charge for our services!

Your opinions and your right to confidentiality will be respected!