Using Technology to Improve Services at Illinois Agencies
Using Innovation to Improve Services at Department of Agriculture
The Illinois Department of Agriculture (IDOA) processes more than 70,000 licenses each year for farmers, producers, agribusinesses and other various organizations.
As part of modernization efforts to improve services at the State of Illinois, the agency's Bureau of Animal Health and Welfare recently began a pilot program to offer online license renewals. This is the first bureau at Department of Agriculture to offer paperless renewals, which currently issues over 5,200 licenses each year in accordance with the Animal Welfare Act.
To implement the new online process, the Bureau of Animal Health and Welfare included instructions and a sample tutorial on the license reminder notices, as part of efforts to improve state government services and better meet the needs of Illinois residents.
"Businesses these days are looking for ways to be more efficient and effective with their time and resources," said Ag Director Raymond Poe. "Our goal should be to make doing business in the state of Illinois easier, not more difficult. Utilizing digital technology, we will be able to increase efficiencies for all parties, reduce costs and provide a positive experience for our customers."
The Department of Agriculture plans to offer online renewals in other bureaus in the coming months. More information on this effort can be found here.