IT Coordinator Session


Thursday, November 07, 2019
2:00 PM - 3:30 PM


Hosts: DoIT IT Service Desk Team
Webinar information will be emailed to participants
Please note , this is an interactive webinar
Hosts: DoIT IT Service Desk Team, Please note, this is an interactive webinar


Event Type: Webinar

Please join the Illinois Department of Innovation & Technology (DoIT) for an informational session focusing on new processes and best practices. Your participation is strongly encouraged.

The session will be delivered via Cisco Webex. Upon registering, participants will be emailed login instructions 48 hours prior to the session. During the Webex, you can communicate with the presenters and panelists. 

Presenters & Panelists

  • Jill Pence, IT Service Processing Manager
  • Liz McComb, IT Service Desk Manager
  • Amy Gentry, Chief Customer Office


  • Iterative engagement of ATSRs
  • New and/or impending developments
  • Status
  • Best Practices, FAQs, and Tips
  • Identify Issues
  • Topic du jour

If you are unable to attend, a complete audio-visual recording will be posted, viewable at your convenience on the DoIT website. Feel free to forward this meeting invite to the appropriate personnel with your respective agency. 

 Reserve Your Spot!