An incident is needed if an existing component or function is no longer working or is degraded in quality (i.e. something is broken and in need of repair).
The incident is submitted by the end user via entry into the WEB Report-A-Problem online form.
by calling the DoIT IT Service Desk at:
Springfield: 217-524-DoIT (217-524-3648)
Chicago: 312-814-DoIT (312-814-3648)
Standard Support Service Hours
Mon-Fri: 8:00 a.m. - 5:00 p.m.