FAQ Index


    What are the benefits of using ePASS?

    There are many benefits to ePASS.  Online pay stubs are more secure since less people handle your pay stub.  You do not have to worry about your pay stub being lost in the mail or stolen from your mail box.  If you are away from the office or home, you can view your pay stub from any computer, smart phone or mobile device that connects to the internet.

    ePass provides employees secure access to current and past pay information with 24/7 availability, except for rarely-scheduled down times for system maintenance. Email delivery options are also available. In addition, ePASS maintains historical pay stub information for seven years from the date of implementation.

    What if I don't have a computer?

    For users without computers, there are number of ways for users to view electronic pay stub information and take advantage of the various ePASS features.  Users may access their pay stubs online via a web browser on their smart phone or mobile device.  Some others find it convenient to access their secure online pay stubs at establishments that provide free internet access (e.g. public libraries).  You may even contact your payroll department for a printout of your pay stub upon request.

    Will the ePASS system time out after a period of no activity on my computer?

    Yes, the default time is set to 15 minutes.

    How secure is ePASS?

    ePASS utilizes state-of-the-art infrastructure, three-tiered firewalls and Secure Socket Layer (SSL) encryption to ensure the protection and integrity of sensitive pay stub information.

    Will the electronic pay stub look like my current paper pay stub?

    Yes. Your electronic pay stub is customized to look like your paper pay stub.  Your electronic pay stub will have the same information that appears on your paper pay stub.

    Can I print my electronic pay stub from ePASS?

    Yes, you can print your pay stubs.  You may print by selecting the printer icon displayed on screen.  The document will print on standard "8 1/2 by 11" paper.  Please Note: ePASS maintains historical pay stub information for seven years from the date of implementation, you will rarely need to print a paper copy.  

    How safe is my personal information?

    We recognize the importance of protecting the privacy of personal information.  Your electronic pay stub only contains your name, address, federal status and exemptions, payroll earnings, deductions, taxes and only the last four numbers of your Social Security number.  It does not contain bank names or bank account numbers.

    Who has access to my pay stub information?

    Only you and your designated agency payroll personnel have access to your pay information.  Each Payroll Administrator is permitted to administer pay stub information only for the agency which they are authorized.  In the case of Shared Services Centers, a Payroll Administrator may be authorized to view more than one agency.

    Online access to ePASS is only available for employees with a valid State of Illinois Public ID and password.  Only you know your ID and password.   The best way to safeguard your pay stub information is by keeping your login ID and password private.  Additionally, when you have completed viewing your pay stub information, logoff of the ePASS application and exit/close your internet browser completely.

    Who should I contact if I need additional information or have questions regarding the information displayed on my pay stub?

    You will need to contact your agency designated Payroll Administrator.

    How do I access and view my online pay stubs?

    You will require internet access and a State of Illinois Public ID and password.  Follow the specific instructions outlined below:

    1. Link to the State of Illinois Public Account Portal from an Internet browser.
    2. The "State of Illinois Public Account Portal" will appear on screen.
    3. Click on "Don't have an Illinois Public ID?" sign up button.
    4. The "Create a New ID" portal webpage will appear on screen.
    5. Input your First Name and Last Name.
    6. Input your Primary Email Address (you may use either your business or personal email address).
    7. Input and Confirm your Email Address.
    8. Input/create your Illinois Public ID by following the criteria listed on the screen.
    9. Input/create a password of your choice. 
      Enter a a password that conforms to State of Illinois Password Complexity Requirements.
    10. Input and Confirm Password.
    11. Input the code/characters displayed in the Image Code Box.  If you are having trouble reading the characters displayed, click the Refresh or Listen icons located in the Image code box.
    12. Click on the Register button.
    13. An email will be sent to your Primary Email Address. To complete the registration process, you will need to confirm your account by clicking on the link in the email (confirmation is required within an hour of sign-up).

    What do I do if I forget my State of Illinois Public ID and/or Password and can't access my account?

    If you are having problems accessing your State of Illinois Public ID account or forget your password, please follow the troubleshooting steps on the State of Illinois Public Account Portal "Can't Access Your Account?" webpage to resolve your issue as quickly as possible.