File Transfer Utility

Applications

Category: Enterprise Applications

​File Transfer Utilities alleviates two common problems encountered with large file transfers. Sending large files over standard email transmission lines mixed with regular email traffic can result in system degradation or even network failure. Similarly Mainframe applications that require the transfer of large amounts of data can also cause havoc on a system's ability to perform. DoIT provides two types of powerful file transfer utilities which are appropriate for different platforms and the needs of various user applications: Email FTP and Mainframe. Secure access for authorized senders and receivers insures data security. This extended capability encourages the sharing of files and the use of remote computers as well as shields the user from variations in file storage systems.

The secure file transfer site provides a method allowing anyone with an Enterprise Active Directory and Exchange email account to upload large or confidential files for secure retrieval by another individual. This utility allows the sender and receiver to transmit large files that would otherwise be limited by email security and size restrictions.

With this service, the customer can expect secure connections (SSL) requiring authentication and authorization, protecting the transfer of sensitive information to the intended recipient.

Product Features and Descriptions

Standard

Email FTP Service

  • Ability to upload to a total of 2 gigabytes and up to 5 files
  • Ability to upload from a driver letter or a UNC path
  • Support for Internet Explorer, Firefox and MACs
  • Ability for sender to type a brief message to recipients and, following the upload, emails are sent to both the sender and recipients with encrypted links to download the file
  • File retrieval (files are left on the site for 5, 10 or 15 days and are limited to 10 downloads)

Mainframe File Transfer Utility

  • Scheduling utility controls timing of transfer processes
  • Ensures the validity of the notification and the related file
  • Receiving user must have knowledge of the file type
  • Passwords and IDs are retained in encrypted format within the system
  • RACF authorization is also used to limit and permit access to FTP'd data
  • Mainframe utilities include secure FTP and will work over VPN (Site-to-Site) 

Rates and Billing

Fee pertaining to this service are incorporated with the Enterprise Email service.

Ordering and Provisioning

Service available on demand by going to the "File Transfer Utility Website".

DoIT Responsibilities

  • Service provisioning and implementation
  • Incident resolution
  • Routine maintenance
  • Service Desk support and assistance
  • Secure connections (SSL) requiring authentication and authorization, protecting the transfer of sensitive information to the intended recipient
  • Notify all users of scheduled maintenance windows

Agency Responsibilities

  • Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements
  • Ensure that transfers are business related
  • Verify that recipient has accessed and downloaded the file, deleting the file after the download is complete
  • Data protection policies and do not transfer files prohibited from sharing absent proper Agency authorizations
  • Do not share copyrighted or protected information without requisite approvals
  • Retrieve files promptly when notified. (After 5 days, Email files may be cleaned)
  • Converting a file(s) to .PDF or a compressed (ZIP) format can reduce the file size by up to 70%
  • Utilize a minimum of 128 bit encryption if transfer is coming from a PC platform to the Mainframe environment 

Service Levels and Metrics

Service Fulfillment/Provisioning
Response to service request is immediate. DoIT targets to provision this service on demand. 
 
Incident Response and Resolution
All incidents reported to DoIT will be captured in the DoIT service management ticketing system and addressed according to the Incident Management Guidelines.
 
To report an incident, click here Report Problems Form or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago).   
 
Service Availability

Available 24/7 excluding planned outages, maintenance windows and unavoidable events.