McAfee Quarantine Manager FAQ

FAQ Index


    What is McAfee Quarantine Manager?

    McAfee Quarantine Manager provides a central point for users to analyze and act upon emails that have been quarantined because they have been identified as Spam. This gives the user the ability to Release or Delete messages and Whitelist or Blacklist senders.  With McAfee Quarantine Manger, the user will be able to act upon the messages within the Spam Digest email or log into the User Interface.

    Where can I find more detailed documentation?

    You can find a user documentation document at this link.

    How do I log into McAfee Quarantine Manager?

    To perform other actions such as whitelisting & blacklisting specific senders or to see all the messages in your personal quarantine queue, please click on the link below to login to your account. This link will be provided when you receive quarantine email notices.

    How long are emails kept in the McAfee Quarantine Manager?

    The message(s) will be automatically purged from the system in 17 days if you take no action on the items.

    How do I Blacklist or Whitelist senders?

    a) For each item, you can take the following actions: Whitelist, Whitelist and Release, Blacklist and Delete,
        Delete All.


    How often do I get a Quarantine Notification?

    At approximately 8:00am, 12:00pm and 3:00pm each day, if there are any new items in the McAfee Quarantine Manager, you will receive a Spam Digest Report. The email will have a summary of the email(s) that have been quarantined since your last Spam Digest Report.


    What if I forgot my password?

    If you have forgotten your password to the McAfee Quarantine Manager, please go to the URL and click on “Forgotten your password? Click here to receive a reminder by email.

    I am logged into the McAfee Quarantine Manager and there are no messages showing.

    On the main screen, by default it will display all items.  Click on the down arrow next to Queue to view by Spam Category.  Important note – If there are no items displayed, there is a possibility that your browser isn’t configured properly to display the items.  Make sure your Internet Explorer Browser is set for Compatability Mode for this site.
    To turn on Compatibility View:
    1. See if the Compatibility View buttonappears in the address bar. (If you don't see the button, there's no need to turn on Compatibility View.)
    2. Click the Compatibility View button to display the site in Compatibility View.
    If you are having issues, please contact the DoIT Help Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago).