ONLINE REMOTE ASSISTANCE FOR STATE OF ILLINOIS EMPLOYEES
Reminder of the Day
April 1, 2020
At this time, we ask that agencies focus only on submitting incident tickets. Work orders will be processed after the remote work capabilities are established. If your agency has a need for new employee setup, please submit those via Amy O’Connell. For agencies needing PC’s for a call center, please work with your agency CIO/GCIO.
View previous reminders of the day
View the status of the Citrix Remote Access connection. If there are issues connecting while status shows green please call the help desk.
Remote Working Reminders
Common Questions Regarding Remote Connectivity (FAQs)
Specific Application Questions/Directions
This site serves as a resource for Illinois state agency employees to establish the necessary access and tools for remote work during the Coronavirus-19 response efforts.
The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employees to transition their work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois.
It is especially important during this time that employees adhere to information security best practices and remain focused on cyber hygiene efforts. Please see the Cyber Hygiene reference document for more information on this topic.
The resource documents on this page provide information and instructions for employees to establish remote working capabilities. If you do not find an answer to your question in this document, please contact the DoIT Help Desk at 1-217-524-3648 or 1-312-814-3648 (TTY number 866-277-5669) (during the hours of 7:30 a.m. and 5:00 p.m. CT, if possible) or contact your agency CIO for assistance.
Remote connectivity options are described below in the preferred order of usage for the State of Illinois environment.
Employees who already have a state-issued laptop (or other device) from the State of Illinois (SOI) that uses the NetMotion or Cisco AnyConnect VPN client, should use this option. The device allows for remote access and does not require any additional configuration.
Employees who are approved by their agency to work remotely may utilize the Citrix Workspace for remote access. This is an established remote access option for approved users and instructions to log in remotely can be found in the resource documents.
Remote Working Reminders
Agencies who have adopted Office365 can access these resources by going to
http://www.office.com/. This will provide users with access to the standard Microsoft Office suite through a web browser (Word, Outlook, etc.). Employees may logon with their state credentials (e.g. email@example.com) and may be prompted for multifactor authentication if already configured for their agency.
In most cases, home WiFi access is likely faster than a Personal Hotspot and should be utilized as the first preference. If unavailable, employees with state-issued cell phones may also have the ability to use a Personal Hotspot, which is a feature to enable local WiFi internet access to other devices. This iPhone feature is available by tapping the Setting application and then turning on the Personal Hotspot feature. If this feature is not listed, it may not be enabled.
As a reminder, employees working remotely should plan to bring home their state-issued laptops, cell phones, and other devices, as well as charging cords, cables and accessories.
Specific Application Questions/Instructions
Question: I am encountering problems when performing functions in the State’s new SAP Enterprise Resource Planning (ERP) system (e.g., logging in, processing a voucher, resetting my password). Who can I contact?
Answer: If you are experiencing issues with the SAP system or have questions about how to perform certain tasks, please contact the IL ACTS Support Hotline (Toll Free: 1-855-994-9096), operational weekdays from 7:00AM-6:00PM, or submit a support request online through the
IL ACTS Support Portal; you must be remotely connected to illinois.gov to access this link.
Remote Access Instructions
When accessing via
, do not test at your office, this will not work from within the State Network.