Site-to-Site VPN service provides Internet Protocol Security (IPSec) tunnels that connect to autonomous Local Area Networks (LANs) over the public Internet. This service is primarily used to connect state agency LANs to third-party entities.
Service can be procured, modified or cancelled by selecting the "Order Services" button near the top of the right pane.
Staff will respond to service requests during the published business hours. DoIT targets to provision this service within 4 weeks.
Incident Response and Resolution
All incidents reported to DoIT will be captured in the DoIT service management ticketing system and addressed according to the Incident Management Guidelines
To report an incident, click here Report Problems Form
or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago).
This service will be available 24/7 excluding planned outages, maintenance windows and unavoidable events.