Wireless services enable rapid and immediate access for agency staff. Providing wireless connectivity to both the public telephone network and Internet, DoIT wireless voice and data services are tools that can be used while working outside the office or traveling frequently. These services can also provide backup for regular land-based telephone services in emergency situations. Mobile access to the Internet and email allows for on the go research and written response to inquiries almost immediately for increased productivity outside the office. Business continuity and enhanced staff safety are also benefits offered through wireless services. Customers may take advantage of attractive service rate plans made possible by economies of scale to best fit their respective business needs. Multiple vendors are currently providing service in contracted coverage areas in Illinois.
DoIT telecommunications services are available to all State of Illinois agencies, boards, commissions, universities, Offices of the Illinois House and Senate, and Constitutional Officers.
Service can be procured, modified or cancelled by selecting the "Order Services" button near the top of the right pane.
Staff will respond to service requests during the published business hours. DoIT targets to provision this service within 5 business days.
Incident Response and Resolution
All incidents reported to DoIT will be captured in the DoIT service management ticketing system and addressed according to the Incident Management Guidelines
To report an incident, click here Report Problems Form
or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago).
This service will be available 24/7 excluding planned outages, maintenance windows and unavoidable events.