The Language Interpretation service provides a means for customers to accept and respond to calls from non-English speaking clients or constituents via a three way call with a live operator. Following the activation of an interpretation account, the customer can contact the contracted interpretation service vendor to conference an interpreter into a call thereby allowing all parties to communicate effectively.
Video Remote Interpretation (VRI) for sign language provides a means of communication with deaf or hard-of-hearing individuals utilizing an interpreter through a computer with a webcam, tablet or smartphone. Following the account setup, a login and password are provided to access an interpreter.
These services are available to State of Illinois agencies, boards, commissions, universities, Offices of the Illinois House and
Senate, and Constitutional Officers.
Service can be procured, modified or cancelled by selecting the "Order Services" button near the top of the right pane.
Staff will respond to service requests during the published business hours. DoIT targets to provision this service as follows:
- Establishment of customer account within 7 business days
- Engagement of Interpreter within 5 minutes
- Service investigations within 2 days
Incident Response and Resolution
All incidents reported to DoIT will be captured in the DoIT service management ticketing system and addressed according to the Incident Management Guidelines
To report an incident, click here Report Problems Form
or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago).
This service will be available 24/7 excluding planned outages, maintenance windows and unavoidable events.