Toll Free Services (sometimes referred to as "800 service"), is paid for by the called party rather than the calling party. It provides the opportunity for callers, in particular, to contact a provider of services and products to find out more about its respective services and products offered as well as schedule services and order products without paying for the contact call. This helps encourage more business between callers and the provider of services and products as well as promote a better understanding by the provider of the callers' needs. For agencies, this would allow their callers to access additional information about and benefit from important State of Illinois services at no charge.
DoIT telecommunications services are available to all State of Illinois agencies, boards, commissions, universities, Offices of the Illinois House and Senate, and Constitutional Officers.
Service can be procured, modified or cancelled by selecting the "Order Services" button near the top of the right pane.
Staff will respond to service requests during the published business hours. DoIT targets to provision this service within 14 business days.
Incident Response and Resolution
All incidents reported to DoIT will be captured in the DoIT service management ticketing system and addressed according to the Incident Management Guidelines
To report an incident, click here Report Problems Form
or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago).
This service will be available 24/7 excluding planned outages, maintenance windows and unavoidable events.