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Service Level Management
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Illinois Century Network
Steps on how to ask DoIT for assistance.
Service Request Process
Ordering Information Technology Services
Requests for Information Technology Services must be submitted by your agency appointed Agency Technology Service Requester (ATSR).
Ordering Telecommunications Services
Requests for Telecommunication Services must be submitted by your Agency appointed Telecom Coordinator.
Ordering IWIN Services
Requests for IWIN Services must be submitted by your Agency appointed IWIN Coordinator.
Ordering Radio or Starcom21 Services
Requests for Radio and Starcom21 Services must be initiated by your Agency-appointed Telecom Coordinator
Enterprise IT Governance & Customer Registration
Enterprise IT Governance Process
Governance ensures that business initiatives are in alignment with the standards, guidelines and overall IT direction of the enterprise.
DoIT Customer Registration Form
For entities needing an Agency Technology Service Requestor (ATSR) appointed.
Customer Registration Form (IWIN/Telecom)
For entities needing a Technology Coordinator (IWIN or telecom) appointed.