Requests for Telecommunication Services must be submitted by your Agency appointed Telecom Coordinator. If you do not know who your Telecom Coordinator is, please contact the Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago).
Agency Telecom Coordinators must perform the following actions:
For all voice orders and requests for new lines, telephone equipment and accessories, LAN installations, moves, changes, fiber optics, and cellular services:
Effective August 1, 2019, any previous versions of the TSR will no longer be accepted.
- Complete: New Form E-TSR Form (v196B)
- Email completed form to: DoIT.Prov@illinois.gov
For Account Credit Requests:
Proceed to and complete the Accounts Receivable Credit Request Form (ARCRF)
- Email completed ARCR form to: DoIT.BillingHelpDesk@illinois.gov