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Report A Problem

When should I use Report a Problem?

If you would like to report issues with EXISTING equipment or services that are no longer working or are degraded in quality (something that was working but is now broken), please follow the directions below.

This form should NOT be used to request new hardware/software or services. Reference our regarding new services or equipment.

NOTE: For security reasons, we cannot accept password reset requests via the “Report A Problem” form.

Check Status of Open Tickets

Illinois.gov users can check the status of open incidents by clicking here.

To report your issues by phone:

Contact the DoIT Customer Service Center

  • Springfield: 217-524-DoIT (217-524-3648)
  • Chicago: 312-814-DoIT (312-814-3648)
Standard Support Service Hours

Mon-Fri: 8:00 a.m. - 5:00 p.m.