When should I use Report a Problem?
If you would like to report issues with
EXISTING equipment or services that are no longer working or are degraded in quality (something that was working but is now broken), please follow the directions below.
This form should
NOT be used to request new hardware/software or services. Reference our
regarding new services or equipment.
NOTE: For security reasons, we cannot accept password reset requests via the “Report A Problem” form.
Submit your problem online using one of the links below:
Check Status of Open Tickets
Illinois.gov users can check the status of open incidents by clicking
To report your issues by phone:
Contact the DoIT Customer Service Center
- Springfield: 217-524-DoIT (217-524-3648)
- Chicago: 312-814-DoIT (312-814-3648)
Standard Support Service Hours
Mon-Fri: 8:00 a.m. - 5:00 p.m.