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Report Problems

Customer Service Center (CSC)
  • Springfield: 217-524-DoIT (217-524-3648)
  • Chicago: 312-814-DoIT (312-814-3648)
Standard Support Service Hours
Mon–Fri: 8:00 a.m. – 5:00 p.m.
 
If you have a specific question regarding a service or product, please visit the Service Catalog or please use our convenient online Contact Us form.
 
For service issues, please fill out and submit the form below:
 
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Requestor Information

Location of Problem

Problem Details

Are multiple users affected?
Can you browse to http://www.illinois.gov?
Can you browse to http://www.google.com?
Re-occuring problem?Is the problem being reported a re-occurring problem?
Recent service requests?Have there been any recent service requests which may have caused the problem?
Customer abuse?Is the problem being reported caused by customer abuse?
Can the circuit be interrupted for testing?
New User Instructions?Does the tutorial instructions need to be prompted for a new user configuration?