Click here for the steps on how to ask DoIT for assistance.
Report Problems by Phone
Customer Service Center (CSC)
- Springfield: 217-524-DoIT (217-524-3648)
- Chicago: 312-814-DoIT (312-814-3648)
Standard Support Service Hours
Mon–Fri: 8:00 a.m. – 5:00 p.m.
Password Reset Notice
For security purposes, we cannot accept password reset requests via the "Report Problems" feedback form.
If you need to reset mainframe (RACF or Bluezone) passwords, you must send an email to
and include your name, user ID, agency and contact phone number.
For all other types of password resets please call the Customer Service Center (CSC) number above or use one of our automated password reset options from our
Use the form below to enter your helpdesk request.
Note: Those fields marked Required contain information needed to process your request. Please provide detailed information about the issue being reported to ensure that your issue can be addressed without delays.
Are multiple users affected? Can you browse to http://www.illinois.gov? Can you browse to http://www.google.com? Re-occuring problem?Is the problem being reported a re-occurring problem? Recent service requests?Have there been any recent service requests which may have caused the problem? Customer abuse?Is the problem being reported caused by customer abuse? Can the circuit be interrupted for testing? New User Instructions?Does the tutorial instructions need to be prompted for a new user configuration?