Customer Service Center (CSC)
- Springfield: 217-524-DoIT (217-524-3648)
- Chicago: 312-814-DoIT (312-814-3648)
Standard Support Service Hours
Mon–Fri: 8:00 a.m. – 5:00 p.m.
Password Reset Notice
For security purposes, we cannot accept password reset requests via the "Report Problems" feedback form.
If you need to reset mainframe (RACF or Bluezone) passwords, you must send an email to DoIT.Helpdesk@illinois.gov
and include your name, user ID, agency and contact phone number.
For all other types of password resets please call the Customer Service Center (CSC) number above or use one of our automated password reset options from our Manage Passwords
For service issues, please fill out and submit the form below: