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Report Problems

Report A Problem Form

Failure to include the requested information will result in delays in the resolution of your issue.
Please make sure to include as much detail as possible.

Requestor Information

Location of Problem

Problem Details

Are multiple users affected?
Can you browse to http://www.illinois.gov?
Can you browse to http://www.google.com?
Re-occuring problem?Is the problem being reported a re-occurring problem?
Recent service requests?Have there been any recent service requests which may have caused the problem?
Customer abuse?Is the problem being reported caused by customer abuse?
Can the circuit be interrupted for testing?
New User Instructions?Does the tutorial instructions need to be prompted for a new user configuration?
Have you cleared your browser cacheIf you aren't sure how to do that, see this link https://www.digitaltrends.com/computing/how-to-clear-your-browser-cache/
Have you connected to Citrix before
Have you rebooted your PC
Do you have access to email via webmailFor Office365 users this can be done by visiting https://outlook.office365.com