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Report Problems

Customer Service Center (CSC)
  • Springfield: 217-524-DoIT (217-524-3648)
  • Chicago: 312-814-DoIT (312-814-3648)
Standard Support Service Hours
Mon–Fri: 8:00 a.m. – 5:00 p.m.

Password Reset Notice

For security purposes, we cannot accept password reset requests via the "Report Problems" feedback form. If you need to reset mainframe (RACF or Bluezone) passwords, you must send an email to DoIT.Helpdesk@illinois.gov and include your name, user ID, agency and contact phone number.
 
For all other types of password resets please call the Customer Service Center (CSC) number above or use one of our automated password reset options from our Manage Passwords page.
 
For service issues, please fill out and submit the form below:

 

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Requestor Information

Location of Problem

Problem Details

Are multiple users affected?
Can you browse to http://www.illinois.gov?
Can you browse to http://www.google.com?
Re-occuring problem?Is the problem being reported a re-occurring problem?
Recent service requests?Have there been any recent service requests which may have caused the problem?
Customer abuse?Is the problem being reported caused by customer abuse?
Can the circuit be interrupted for testing?
New User Instructions?Does the tutorial instructions need to be prompted for a new user configuration?