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Customer Service Center (CSC)

Springfield: 217-524-DoIT (217-524-3648)
Chicago: 312-814-DoIT (312-814-3648)

Standard Support Service Hours
Mon–Fri: 8:00 a.m. – 5:00 p.m.

If you have a specific question regarding a service or product, please visit the Service Catalog or please use our convenient online Contact Us form.

For service issues, please fill out and submit the form below:

indicates required field

Requestor Information

Name e.g. First Last

E-Mail

Phone xxx-xxx-xxxx

Ext.

Location of Problem

Agency / Company

Address

Building / Floor / Room

City, State Zip

Problem Details

Problem Type

User ID

Type of IDe.g. RACF, Active Directory, Novell

Type of hardwarepc, monitor, laptop, etc.

Tag # for hardware

Serial #

Make / Model

Are multiple users affected?

Yes
No
N/A

Name of software application

Can you browse to http://www.illinois.gov?

Yes
No
N/A

Can you browse to http://www.google.com?

Yes
No
N/A

What is the address of the site you are having problems with?e.g. http://www.illinois.gov/pages/default.aspx

What is the Phone Number?What is telephone number having the problem along with ext number?

What is the model number?

Circuit IDWhat is the circuit ID having the problem?

What is the ESN/MEID/IMEI or SIM number (if applicable)?

What is the user's IWIN username?

Site Contact Name

Site Contact Phone

Specific Users Name

Specific Users Phone

What are the hours of operations?

Time AvailableWhat is the time(s) that the individual will be available for callback?

Re-occuring problem?Is the problem being reported a re-occurring problem?

Yes
No
N/A

Recent service requests?Have there been any recent service requests which may have caused the problem?

Yes
No
N/A

Customer abuse?Is the problem being reported caused by customer abuse?

Yes
No
N/A

VOIP MAC AddressIf the telephone number being reported is a VoIP telephone, than please provide the MAC address located on the bottom of the phone.

What date and time did the problem occur?

Time

Can the circuit be interrupted for testing?

Yes
No
N/A

New User Instructions?Does the tutorial instructions need to be prompted for a new user configuration?

Yes
No
N/A

Description of Problem Please describe what you were doing in as much detail as possible, including what you expected to happen and what actually did happen.

Error MessagesPlease include error message you are receiving.

AttachmentsMultiple files can be uploaded by holding down Shift or Ctrl while selecting.

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Contact Information

Springfield: 217-524-DoIT (217-524-3648)
Chicago: 312-814-DoIT (312-814-3648)
TTY Support Line: 866-277-5669
Email Support: DoIT.Helpdesk@Illinois.gov
Agency Relations: DoIT.AgencyRelations@Illinois.gov
Media Inquiries: DoIT.PIO@illinois.gov

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