ILogin FAQ

FAQ Index


    What is ILogin?

    ILogin is the new state of Illinois Identity Management solution allowing users the ability to access many state services and systems online, across multiple state agencies and departments, using a single secure ILogin user ID and password. 

    Create New Account/Sign Up

    Please do not create a new ILogin account if you already have one to access the following State of Illinois online services: IDES IBIS, IDES PUA, HFS Impact, DPH I-care. Please use your existing user ID and password from those systems to login to the ILogin portal. Duplicate accounts are not allowed.

    If you are a first-time user and have not setup an account yet, click here to begin your registration and walk through the process of creating a new account. It is preferred you provide a unique and verifiable email address during the sign-up process. Your email address will be verified by an activation email for completion of your account setup. You will have to click the activation link sent to the email address; please ensure you have access to the email address.

    If you do not provide an email address during your account creation the following functionalities may be unavailable:

    • Self-service password resets of accounts.
    • Email notifications about system items or issues.
    • Rapid response to issues through email correspondence.
    • Assist us with preventing fraudulent attempts to gain access to our Illinois applications.

    Don't have an email address?

    There are a number of email providers who provide an email address and services at no cost. A few popular email providers are listed below. These are commercial provider organizations and are not affiliated with the State of Illinois. Your email messages will not be stored on State of Illinois systems.

    Yahoo Mail:
    Microsoft Live Hotmail:

    Forgot Your Password

    During process, expand the "Need Help?" click on the "Forgot your password?" link to initiate the password reset. You will be asked to enter in your current Username or Email address, a security option to verify your identity, and a new password to reset the forgotten password.  If you have not setup your self-service security items (SMS message, Voice Call or provided an Email address), please contact support. Use the information below in the Contact Us section.

    Account Locked

     If your account has been locked, it will automatically unlock after 60 minutes. To unlock your account before 60 minutes, during process, expand the "Need Help?" and click on the "Unlock account?" link to initiate the password reset.  If you are still unable to unlock your account, please use the information below in the Contact Us section.

    Multifactor Authentication (MFA)

    When you are accessing any protected application in ILogin, you will be prompted to perform additional authentication to verify your identity. During initial activation of your account you can select one or more of the available options to setup MFA methods. For detail Activation instructions click here.

    What is Multi-factor authentication (MFA)? – It is an authentication method in which a computer user is granted access only after successfully presenting two or more pieces of evidence (or factors) to an authentication mechanism that involve: knowledge (something the user and only the user knows) and possession (something the user and only the user has). A good example of multi-factor authentication is the withdrawing of money from an ATM; only the correct combination of a bank card (something the user possesses) and a PIN (something the user knows) allows the transaction to be carried out.

    Below are MFA options available as methods of authentications:

    It is recommended to setup multiple methods. If one method is not available or you are having issues, you can switch to another method during login.

    • Okta-Verify Approving a push notification from Okta Verify App by selecting a 'Yes' or 'No' acknowledgement button. OR Enter a 6-digit on-time-pass code from the Okta Verify App into the Okta MFA prompt.
    • Google Authenticator: Enter a 6 digit on-time-pass code from the Google Auth App into the Okta MFA prompt.
    • SMS Authentication: Enter a 6-digit numeric code from the test message into the Okta MFA prompt.
    • Voice Call Authentication: Enter a 6-digit numeric code from an automated voice call into the Okta MFA prompt.
    • Security Question: Enter the answer to a security question you selected during this setup process

    Will ID Proofing affect my credit?

    No. This type of inquiry does not affect your credit score and you will not incur any charges related to this credit score inquiry.  It is considered a "soft inquiry".  Soft Inquiries are visible only to you, the consumer, and no one else. Soft inquiries have no impact on your credit report, history, or score. 

    Does limited credit history affect my ability to be ID proofed?

    Identity proofing is more than credit history. The core credentials you provide are used to check against a variety of ID data sources. These data sources include both credit and non-credit sources.

    Contact Us

    In the event you are still having issues creating your account or have login issues, please contact the appropriate agency help desk for the application or online service you are trying to access. That contact information will be available on the applications webpage. When speaking to customer support, please indicate the issues you are having with your ILogin account access.  Also state what application you are trying to access with your ILogin. As the unemployment benefits online application is one of the first to programs to use ILogin, you would need to contact IDES for assistance.

    Contact IDES - About IDES (