Breadcrumb

ILogin FAQ

What is ILogin?

ILogin is the new State of Illinois Identity Management solution allowing users the ability to access many state services and systems online, across multiple state agencies and departments, using a single secure ILogin user ID and password.

Create New Account/Sign Up

Please do not create a new ILogin account if you already have one to access the following State of Illinois online services: IDES UI Online Account, HFS Impact, DPH Immunization Portal. Please use your existing user ID and password from those systems to login to the ILogin portal. Your ID / username will be the email address you provide during registration.  Duplicate usernames / email accounts are not allowed.

If you are a first-time user and have not setup an account yet, you should go to the proper application's web link to register for an ILogin account.

It will be required you provide a unique and verifiable email address during the sign-up process. The email address will be verified by an activation email for completion of your account setup. You will have to click the activation link sent to the email address; please ensure you have access to the email address you provide.

Don't have an email address?

There are a number of email providers who provide an email address and services at no cost. A few popular email providers are listed below. These are commercial provider organizations and are not affiliated with the State of Illinois. Your email messages will not be stored on State of Illinois systems.

Gmail: https://www.google.com/gmail/about/#
Yahoo Mail: https://login.yahoo.com/account/create
Microsoft Live Hotmail: https://outlook.live.com/owa/

Forgot Your Password

During the ILogin process, expand the "Need Help?" click on the "Forgot your password?" link to initiate the password reset. You will be asked to enter in your current email address or username, select a security option to verify your identity (SMS, Voice Call, or Email), You will be required to provide your security question answer during the reset password process.  It will then prompt you for your new password. Once it has accepted your new password it will require your multi-factor authentication method of choice and then will allow you to login.

If you do not remember the answer for your security question, please contact support. Use the information below in the Contact Us section.

Account Locked

If your account has been locked, it will automatically unlock after 60 minutes. To unlock your account before 60 minutes, during the ILogin process, expand the "Need Help?" and click on the "Unlock account?" link to initiate the account unlock. You will be asked to enter in your current email address or username, select a security option to verify your identity (SMS, Voice Call, or Email). You will be required to provide your security question answer during the reset password process. Once you have unlocked your account, you may then need to initiate the Forgot Your Password process.

If you are still unable to unlock your account, please use the information below in the Contact Us section.

Multi-Factor Authentication (MFA)

When you are accessing any protected application in ILogin, you will be prompted to perform additional authentication to verify your identity. During initial activation of your account you can select one or more of the available options to setup MFA methods. Detailed activation instructions are available in the Okta Account Setup Instructions document.

What is Multi-factor authentication (MFA)?  It is an authentication method in which a computer user is granted access only after successfully presenting two or more pieces of evidence (or factors) to an authentication mechanism that involve: knowledge (something the user and only the user knows) and possession (something the user and only the user has). A good example of multi-factor authentication is the withdrawing of money from an ATM; only the correct combination of a bank card (something the user possesses) and a PIN (something the user knows) allows the transaction to be carried out.

Below are MFA options available as methods of authentications:

It is recommended you set up multiple methods. If one method is not available or you are having issues, you can switch to another method during login.

  • Okta-Verify: Approve a push notification from Okta Verify App by selecting a 'Yes' or 'No' acknowledgement button OR enter a 6-digit on-time-pass code from the Okta Verify App into the Okta MFA prompt.
  • Google Authenticator: Enter a 6 digit on-time-pass code from the Google Auth App into the Okta MFA prompt.
  • SMS Authentication: Enter a 6-digit numeric code from the test message into the Okta MFA prompt.
  • Voice Call Authentication: Enter a 6-digit numeric code from an automated voice call into the Okta MFA prompt.

What is ID proofing?

ID Proofing is the process to verify a person's identity before the State of Illinois allows access to sensitive and confidential systems and user information. The ID Proofing is based on "life history" or transaction information aggregated from public and proprietary data sources about the user. The State is using the Experian services to perform the interactive user authentication method.

Will ID Proofing affect my credit?

No. This type of inquiry does not affect your credit score and you will not incur any charges related to this credit score inquiry. It is considered a "soft inquiry". Soft Inquiries are visible only to you, the consumer, and no one else. Soft inquiries have no impact on your credit report, history, or score. 

Does limited credit history affect my ability to be ID proofed?

Identity proofing is more than credit history. The core credentials you provide are used to check against a variety of ID data sources. These data sources include both credit and non-credit sources.

If I have a credit hold placed on my Experian credit will this affect my ability to complete Identity Proofing?

No, residents do NOT need to remove a consumer freeze from their credit with Experian to complete the Identity Verification process.

Why is Experian unable to verify my identity after answering the questions correctly?

Experian utilizes the information you provided during registration, your SSN, and the answers to the questions to provide an identity verification. Experian then provides the State of Illinois with a level of confidence score. This score depends on the information you provided and several factors that may exist in your credit report. If you received this message, it indicates that Experian couldn't identify you with the required confidence score or a condition existing on your credit report prevents them from continuing the identity verification process. This can include a victim statement if you have been the victim of fraud.

What happens if I incorrectly answer the questions provided during Identity Verification?

After 3 failed attempts, you are required to wait for 24 hours before you can try again.

Why am I being asked for my social security number?

Providing your social security number (SSN) improves Experian's ability to confirm your identity. 

Contact Us

In the event you are still having issues creating your account or have login issues, please contact the appropriate agency help desk for the application or online service you are trying to access. See below.

When communicating with the customer support, please indicate the issue and at what step in the process you are having the problem with your ILogin account access (Activation email, password, MFA methods, Experian ID proofing, Application-related issues).  Also state what application you are trying to access with your ILogin.

  • For the IDES Unemployment Benefits system please review the Contact IDES page.
  • For IDPH Immunization Portal (VAX Verify) issues please review the VAX Verify Support/FAQ page.