Who to Contact
ILogin will be used by many applications supporting many different state agencies. To ensure you are assisted in the most efficient way, please use this guide to determine who to contact.
When communicating with the customer support, please indicate the issue and at what step in the process you are having the problem with your ILogin account access (Activation email, password, MFA methods, Experian Identity Verification, Application-related issues). Also state what application you are trying to access with your ILogin.
Account Problems
Problems creating an account
If you are having problems creating an account within either the IDES UI (Unemployment Insurance) or IDPH Vax Verify / Immunization Portal applications, please try using the standard ILogin account creation by following our How To Guide for
Register and Activate your Account
Problems logging in
If you are having problems logging into an application, then please try logging into the ILogin Portal directly using our
How To Guide for sign in, to determine if it is a problem with your account or your access to the application.
If you still have an problem with Creating an account or logging in, please visit the
DoIT Report a Problem page for assistance.
Application Specific Problems
Contact the appropriate agency help desk for the application or online service you are trying to access. See below.