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Contact Us

Who to Contact

ILogin is used by many different state agency applications . To ensure efficient service,  please use this guide to determine who to contact. 

Customer support helps with Account Setup (activation email, password, and MFA methods) and ID Verification with Experian Verification Services issues. When working with customer support, tell them what application or process you're using, describe what steps you performed, and at what step the issue occurred.

Account Problems

Problems creating an account

If you are having problems creating an account within either the IDES UI (Unemployment Insurance) or IDPH Vax Verify / Immunization Portal applications, please try using the standard ILogin account creation by following our How To Guide for Register and Activate your Account

Problems logging in

If you cannot sign in to ILogin, then go through the Sign In to ILogin steps in our How To Guide page.

If you still experience problems, please visit the DoIT Report a Problem page for assistance.


Application-Specific Problems

Contact the state agency who manages the program application you need to access.