OSFM Paper Testing
The Division of Personnel Standards and Education tentatively plans to resume paper testing at regional examinations sites in May. Check the PSE WebAccess portal for more information.
Notifications from Pearson Vue:
May 5th Update from Pearson-Vue
We are writing with the most recent updates to test delivery affected by COVID-19 across the globe. We continue to work hard to make decisions that will resume testing where possible while protecting the health and safety of our candidates and employees.
- New face mask requirement in Pearson VUE-owned testing centers:
- As you're aware, the safety of our employees and testing candidates is our top priority, and we continue to take necessary actions to ensure their safety and continuity of testing while at our Pearson testing centers amid the COVID-19 pandemic.
- As such, we're quickly working toward implementing a new temporary policy requiring candidates (in addition to our employees) wear face masks or face coverings while in Pearson-owned testing centers and while taking exams.
- Our operations teams are preparing to implement this policy early next week. As we finalize this policy, we will communicate additional details to you shortly.
Please let me know if you have any questions about today's update.
April 22nd Initial Notification
Dear ESC clients,
We've been working hard to prepare for the eventual re-opening of test centers in the U.S. and Canada in a manner that's safe for candidates and employees.
There are three pathways for how we will operate starting May 1, dependent upon the guidelines in place within each jurisdiction across the U.S. and Canada:
- We will open test centers in areas where there are no restrictions prohibiting operation. These test centers will be available to all testing programs (Essential Services and non-Essential Services). We monitor restrictions and make adjustments as necessary. We must be able to outfit our test centers with appropriate social distancing measures and health and safety necessities, such as hand sanitizer, disinfectant, etc for operation.
- We will not open test centers in any areas where government mandates dictate extended closures or lockdowns, or where we do not have the necessary supplies or staff.
- Essential Services exam delivery continues to be an exception in many states that are currently under the above-mentioned operational restrictions. We will continue to deliver Essential Services testing where allowed. We are unable to deliver Essential Services exams in Alaska or Pennsylvania without a letter from the governor's office authorizing that your exam can be delivered.
As an Essential Service program, we wanted to make you aware that we will be taking action to reset our test center seat availability in order to accommodate additional Essential Services testing and implement the required social distancing measures for candidate appointments through May. We have appreciated your feedback on our rescheduling process to date and are happy to report that we've improved this process to minimize the impact on your candidates where possible.
Operating within the COVID-19 environment presents limitations in our ability to retain all existing exam appointments when restrictions continue to change or extend. We'd like to explain why this occurs, and why it will potentially continue to occur, as we navigate the COVID-19 environment.
- Because of the continued COVID-19 restrictions and/or the potential recovery, all existing candidate appointments (Essential Services appointments and non-Essential Services appointments alike) are held until a decision can be made as to whether we continue forward with the Essential Services test delivery exception, or if we are able to resume full exam delivery across testing programs per local government updates.
- Going forward, Essential Services candidates will not be automatically removed as part of the scheduling reset and will only be rescheduled via a random selection process if social distancing requirements are not met.
For your reference, below are the actions that will be taken to reset appointment availability.
- All other candidates (non-Essential Services testing candidates) who are currently holding appointments throughout May will have their appointments cancelled/removed.
- Analysis will then be performed to ensure appropriate social distancing measures are met with remaining Essential Services testing candidate appointments.
- Where social distancing measures are not met, a random cancellation process will be initiated to meet distancing requirements – potentially affecting a subset of your candidates.
- Due to the distancing restrictions required across our PPCs, we continue to operate at approximately 50% seat capacity, resulting in constrained appointment availability.
As we manage through the changing COVID-19 environment in the coming weeks and months, it's likely we may need to repeat this cycle of cancellation/reschedule actions again. We monitor government guidance and restriction information routinely and prepare to make necessary adjustments quickly.
As we evaluate conditions for operation, we will likely be returning with additional updates on our approach beyond this month's (May's) actions.
Unfortunately, the COVID-19 dynamics don't present an optimal solution in these circumstances. We ask for your patience and understanding as we put our best effort forward in doing what we can to ensure we provide as many exam appointments as possible while continuing to adjust in our effort to provide a smooth testing experience for your candidates during this crisis.
If your candidates are affected by this action, they will begin receiving cancellation/reschedule email notices on April 28, with new appointment availability starting May 1, and beyond.
Thank you for your understanding and support as we work through this unprecedented time together.