Grandstand Office

Purchasing Grandstand and Multi–Purpose Arena Tickets

  • Grandstand Box Office – 2019 Grandstand Order form & 2019 Multi-Purpose Arena Order Form
    • Telephone(217) 782–1979
    • In Person – located at Illinois State Fairgrounds, 801 E Sangamon Avenue, Springfield, IL 62702
    • Mail – Mail order form will be accepted after tickets go on sale.
      • Please mail orders to:

        Illinois State Fair
        Attn: Grandstand Box Office
        PO Box 19427
        Springfield, IL 62794–9427 

      All Telephone/Mail orders for reserved seating will be pulled as “Best Available”.


      Box Office Hours:

      • Prior to Grandstand box office location opening, purchases can be made at the IL State Fair Administration Office (Emmerson Building) Monday through Friday only (please call for specific hours).
      • Grandstand box office location – opens in June (please see Order Form, or call for specific opening date).  Monday through Friday 8am-5:00pm prior to fair dates.  The box office will be open the Saturday before the fair 9am-1pm.
      • During Fair – Box office will be open All Days of the Fair 8am-9pm.
      • Public On-Sale Dates – If public on-sale is on a Saturday/Sunday, tickets may only be purchased through Ticketmaster (www.Ticketmaster.com or via Ticketmaster mobile app). Fair will NOT be open and selling tickets, other than hours stated above.

         

  • A facility fee and/or additional service/handling charges may be applied to all tickets, at all locations of purchase.
  • Accessible seating needs must be stated at time of purchase.
  • Grandstand Concert/Multi-Purpose Arena tickets DO NOT include admission to the Fair. Fair admission must be purchased separately. Please see website for information regarding advance admission purchases and/or admission may be purchased at the gate upon arrival.
  • All adults and children 3 years and older must have a Grandstand/Multi-Purpose Arena event ticket. Children 2 years and under will be allowed entry without a ticket; however, in Reserved Seating areas, they are required to sit on the lap of a ticket holder and will not be allowed to occupy a seat without a ticket.
  • All patrons must be prepared to produce a valid ticket at the request of State Fair personnel. Retain your tickets until the conclusion of the performance.
  • VIP and General Track Area – These areas are on a dirt track and are General Admission, Standing Room Only. (see additional details under Seating below). Seats are not provided and are not permitted. Strollers and wheelchairs/scooters are permitted in these areas with a signed waiver by the ticketholder (parental signature is required for any individuals under the age of 18 that are wishing to enter these areas in a wheelchair/scooter). Waivers are required to be signed by parent/guardian to accompany small children into these areas. Waivers can be obtained through the box office – copy of ticketholder Photo ID (or parent/guardian) will be required with the signed waiver.
  • Stage Side Pre-Show Party – The stage side party is offered for some concerts as a separate Pre-Show event. Entrance to the party tent is inside Parking Lot 18A (infield parking lot). Party tent gate opens at time indicated on party event ticket. Both a concert ticket AND a party ticket are required to enter the party tent, as both will be scanned upon entry into party tent. Party attendees will enter the concert venue from the party tent area. Duration of the party is generally 1 ½ hours from start time indicated on party event ticket. Party tent gate closes once the concert gates open (which is generally one hour prior to concert start time). All party attendees will be required to enter the concert venue once concert gates open – re-entry into party tent is not allowed. Once concert gates are open and the party entrance gate is closed, NO entrance will be allowed into the party tent. Any late arrivals of party ticketholders after party gates are closed, will need to enter through the concert gates listed on their concert tickets - Refunds will not be issued for late arrivals. Please see the website under Grandstand for all party offerings and details.

     

Accessible Seating

Accessible seating areas are available along the walkway in the Upper Grandstand area and in the North Reviewing Stand – All accessible spaces are wheelchair accessible. Accessible seating tickets may be purchased through Ticketmaster and/or the Box Office. Walkway seating is accessible by elevator – a moveable folding chair will be provided in each of these spaces. North Reviewing Stand areas are accessible by ramp through the Main Grandstand entrance. Limit of (1) accessible seat along with (1) companion seat may be purchased within the accessible seating areas per order.

Sign Language Interpreters

Sign language interpreters are available upon advance request for Grandstand shows.  Requests should be made no later than July 18 to ensure they can be accommodated.  Please call the box office to purchase tickets, or after purchasing tickets from the authorized ticket vendor, and request a sign language interpreter.​​​  Interpreter will be placed on the Stage with a designated spotlight.

Secondary Ticket Market

Consumer Warning – The Illinois State Fair uses bar code scanning for Grandstand tickets. As a result, fans should only purchase tickets from an Illinois State Fair authorized ticketing agent.

Ticketmaster is the ONLY authorized ticketing agent outside of the Illinois State Fair. If you purchase tickets from an unauthorized agent in the secondary market (scalper, ticket broker, eBay, Craigslist, or an authorized seller website) you risk purchasing counterfeit or invalid tickets which may result in refusal of entrance to event.

You are unable to purchase tickets directly from the Illinois State Fair Box Office online - purchases from the box office can only be completed in person or by phone.  Online authorized purchases can be completed through Ticketmaster.com or via the Ticketmaster mobile app.  When purchasing online, please check that the web address is www.ticketmaster.com; no other websites are an authorized Illinois State Fair ticketing agent.

Illinois State Fair will not be able to assist with any issues that may arise due to purchases from unauthorized agents.

Seating

The Grandstand consists of a flat dirt track section, which contains the VIP and the General Track areas*; along with bleacher seating, and reserved seating up into the Grandstand. Please see map for Tier 1, Tier 2 and Tier 3 locations for bleacher and reserved seating.

The Illinois State Fair’s Grandstand is an outdoor venue with a roof that covers only the upper seating locations.

  • *Note – VIP and General Track areas are General Admission and are STANDING ROOM ONLY. No chairs are permitted. The Grandstand track is a dirt track, uncovered and exposed to the weather. In extreme circumstances only, if the track were to be closed for safety and concert is still scheduled to go on, VIP and General Track ticketholders would receive a Grandstand seat ticket. No partial refunds will be given for any potential price difference in the face value of those seats. (See additional information regarding these areas under “Purchasing Grandstand and Multi-Purpose Arena Tickets”)

 

Will Call Information and Policies

Will Call windows are located inside the Grandstand. Will Call windows will open after 5:00pm the night of the scheduled event.  If Will Call windows have not yet opened and you wish to pick up your tickets early, please visit the selling windows of the Grandstand.

Will Call tickets will ONLY be released to the person whose name appears on the Will Call envelope or whose name was provided in the sales transaction. No tickets designated for another person will be released without prior authorization. You will be required to submit your Photo ID to claim your tickets; therefore, your ID must match the name on the Will call envelope. Your order confirmation and purchasing credit card may also be required. A signature from the person authorized to pick up the order will be obtained at the time tickets are claimed. If tickets were purchased through the Box Office and a name change is necessary, please call the Box Office in advance. If tickets were purchased through Ticketmaster, the name change will have to be made through Ticketmaster in advance.

Cameras and Recording Devices

Still photography, audio and video recording equipment is not allowed in the Grandstand.

Video Screens

LED screens will be utilized on both side of the stage (artist permitting).

Food, Drink and Artist Merchandise

Drinks, beer and artist merchandise are available for purchase in the Grandstand. Cans will not be permitted onto the track. Coolers are not allowed.

Restrooms

Permanent restrooms are located inside the Grandstand Main Entrance and on the second floor mezzanine area. Temporary restrooms are located left and right of the stage on the track.

Refunds/Exchanges

No exchanges or refunds.

Weather / Cancellations

ALL CONCERTS ARE RAIN OR SHINE.

** The decision to cancel a concert due to severe weather is rarely made in advance, as weather conditions rapidly change. A concert cancellation is a last resort and made at the very last minute. If the headliner performs there will be no refunds.   Rain does not constitute cancellation. 

In the event that a concert cancellation has been ANNOUNCED by the Fair, ticket holders should retain their tickets and see below for any cancellation event instructions.

  • Customers that purchased directly through the Illinois State Fair Box Office (via phone or in person), will be required to fill out a Request for Refund form, attach the physical tickets to the form and submit to address listed on form – a cancelled event check will be mailed to them after the fair. Physical tickets are required to be submitted with form for refund to be issued.
    Cancelled Event Refund Form
  • Customers that purchased their tickets via Ticketmaster directly (web/mobile purchase) will be refunded by Ticketmaster against the card used to purchase the ticket(s) automatically.