We are here to . . .
Help you locate services in your community,
Evaluate your needs and answer questions,
Link you to local care coordination services, and
Provide information, assistance and literature.
In addition to local information and assistance sites, the Senior HelpLine provides information on programs and services and links persons 60 years of age and older and their caregivers to local services.
Professional staff briefly assess needs, send literature and write referrals for a range of services such as
care coordination services, the
Long-Term Care Ombudsman program, legal services,
transportation, employment and
Senior HelpLine staff also provide
abuse intake and accept appeals and service inquiries from the
Community Care Program clients.
When You Call . . .
It is helpful to have...
- the client's name,
- present services received, and
- daytime telephone numbers.
To report suspected abuse, financial exploitation or neglect of a person 60 or older or an adult with disabilities age 18-59; call the statewide, 24-hour
Adult Protective Services Hotline: 1-866-800-1409.
You may also call your local
Adult Protective Services Provider Agency. A list is available in the
Directory of Agencies and Organizations Serving Seniors.
For more information, see
Adult Protective Services.
Monday - Friday, 8:30 a.m. - 5:00 p.m. CST
One Natural Resources Way, Suite 100
Springfield, IL 62702-1271
To get information in another state, link to
National Information and Assistance Sites.