Bureau of Benefits

Coronavirus (COVID-19) Important Information

In response to COVID-19, the Illinois Department Central Management Services' (CMS) Bureau of Benefits (Benefits) is working to mitigate any adverse health and financial impacts to our members who may be affected, either directly or indirectly. We are committed to ensuring that our members do not experience any issues regarding access to care and have appropriate resources readily available.

Benefits continues to provide uninterrupted service to our members. However, due to a reduction in staffing, we are asking you to take advantage of MyBenefits.illinois.gov, or MyBenefits Service Center (toll-free) 844-251-1777 from 8:00 AM – 6:00 PM CT, Monday through Friday to address your benefit and enrollment questions. If you have an immediate concern that cannot be addressed by MyBenefits, such as access to healthcare, please contact CMS (toll-free) 800-442-1300, select the appropriate option and leave a message. A representative will return your call within 24 hours Monday through Friday.

To learn more about how to prepare your family, community or business, watch the video below or visit the Illinois Department of Public Health website.


More Helpful Information

For more information related to the coronavirus (COVID-19), we encourage members to refer to the US Centers for Disease Control and Prevention and World Health Organization websites for the most current information.

Additional information and support is offered via the following topical webinars:

If you have specific questions related to your coverage, please contact your plan administrator directly.  Plan administrator information is listed below for your convenience.

If you have an immediate concern that cannot be addressed by MyBenefits, such as access to healthcare, please send an email to CMS.Ben.BCS@illinois.gov.  If you have an urgent concern regarding Deferred Compensation, contact CMS.Ben.DEFComp@illinois.gov. These email boxes are being monitored Monday through Friday, 8:30 AM – 4:00 and someone will get back to you. 

In addition, CMS and our partners have taken the following steps to keep healthcare members protected during this time: 

  • Telemedicine. CMS challenged our health insurance carriers to ensure maximum COVID-19 and telemedicine benefits at minimal patient cost. See attached

  • Emotional health and support. Many of our employees may be feeling anxious or scared as we adapt to our “new normal.” To support the mental well-being of our employees during this stressful time, both the Employee Assistance Program (EAP) administered by Magellan HealthCare and Personal Support Program (PSP) administered by AFSCME are available and have expanded their operations to include Telehealth services in addition to their regular telephonic coaching. All services are free and confidential.

  • PSP for AFSCME31 members: (800) 647-8776

    • Monday – Friday 8:30 a.m. to 4:30 p.m.

      • If members call at other times, they may leave a confidential message

    • See https://www.afscme.org/covid-19 for AFSCME resources specific to COVID-19

  • EAP through Magellan for non-AFSCME31 members: (866) 659-3848

The Illinois Department of Central Managem­­­­­ent Services Bureau of Benefits is the primary health care and insurance administrator for state employees and retirees, state university employees, retired community college employees and retired teachers. In addition, the Bureau of Benefits also administers a wide range of other programs including the State’s dependent and medical care assistance program, the State’s commuter savings program, and Illinois’ workers’ compensation program as well as the state employees deferred compensation program. The Bureau also acts as a paying agent for indemnification claims brought against state employees and is responsible for the administration of the state's self-insured Auto Liability Program.

MyBenefits Web Portal

​​My Benefits.pngThe State of Illinois now offers a web-based online platform entitled MyBenefits. All plans administered by the State of Illinois, including the State Employees Group Insurance Program (SEGIP), the College Insurance Program (CIP), the Teachers’ Retirement Insurance Program (TRIP) and the Local Government Health Plan (LGHP) have access to their benefits and dependents information online.

The site is designed specifically for you to access your benefit options into a one-stop shop for your insurance needs. This includes learning more about your current insurance benefits, making enrollment decisions, changing your current coverage and finding contact information for all your plan administrators.

MyBenefits Portal Registration Guide.pdf

The State Employees' Group Insurance Program

Teachers' Retirement Insurance Program


This plan offers various health plans for eligible retired teachers who are members of the Teachers' Retirement Insurance Program, and their dependents.  The program is funded by participant premiums, contributions from active eligible employees, their employing school districts and the State.



The Local Government Health Plan

LGHP LogoFinal.pngThis plan offers health, dental and vision plans similar to coverage offered to state members to units of local government. Any interested, qualified unit may participate. While the Department administers the plan, it is funded solely by premiums paid by participating units.

The Community College Insurance Program

CIP.JPGThis plan offers various health, dental and vision benefits for eligible downstate public community college retirees and their dependents. The program began on July 1, 1999, and is funded by participant premiums, contributions from active eligible employees, their employing community colleges and the State.


Total Retiree Advantage Illinois (TRAIL) MAPD ProgramTRAIL Logo2020_small.png

The TRAIL Medicare Advantage Prescription Drug (MAPD) Program provides comprehensive medical and prescription drug coverage through MAPD plans for Medicare-eligible Members of the State Employees Group Insurance Program (SEGIP), College Insurance Program (CIP) and Teachers’ Retirement Insurance Program (TRIP). These are Medicare-approved plans that combine the different parts of Medicare into one plan. Since these plans are a type of Medicare, you must continue to pay your federal Medicare premiums in order to remain enrolled in a TRAIL MAPD plan.

The Dependent Care Assistance Plan Program

The plan allows employees to use tax-free dollars to pay for dependent care expenses.

The Medical Care Assistance Plan Program

CMS assists employees to use tax-free dollars to pay their eligible out-of-pocket healthcare expenses.

The Commuter Savings Program

CMS enables employees to use tax-free dollars to pay for qualifying transportation expenses including mass transit fares and parking expenses.

Workers’ Compensation Program

CMS is responsible for the administration of all State employees Workers' Compensation claims except for those filed by employees of the University of Illinois and the Illinois Toll Highway Authority. CMS is responsible for final approval of all claim settlements, for cash management and for the management of Tristar Risk Management,  who by state law (PA97-895) is responsible for claim processing.

Employee Representation and Indemnification Program

CMS acts as the paying agent for indemnification claims brought against state employees. The Office of the Attorney General provides representation. Cases usually involve the deprivation of a Civil or Constitutional Right arising out of an act or omission occurring within the scope of the employee's state employment.


"In the event that any civil proceeding is commenced against any State employee arising out of any act or omission occurring within the scope of the employee's State employment, the Attorney General shall, upon timely and appropriate notice to him by such employee, appear on behalf of such employee and defend the action" - 5 ILCS 350/2(a)

The terms, conditions, and definitions of the State Employee Representation and Indemnification Program (5ILCS 350/0.01 et seq.) can be viewed at: http://www.ilga.gov/legislation/ilcs/ilcs3.asp?ActID=116

If a State of Illinois employee is informed that he/she is being named as a defendant or claimant in any lawsuit arising out of their employment, or if an employee has been served with a lawsuit naming them as a defendant, he/she should immediately contact the Division of Risk Management at 217-785-1954.

Statutory basis: (5 ILCS 350/) State Employee Indemnification Act

Insurance Procurement Program

CMS is responsible for the procurement of various commercial insurance policies to insure certain risks identified by various state agencies. The competitive bid process is engaged to create master policies to insure like risks, inclusive of aircraft, watercraft, EDP equipment, telecommunication equipment, state auto physical damage and fine arts.

Auto Liability Program​

CMS is responsible for the administration of the state's self-insured Auto Liability Program. Claims management encompasses a variety of techniques including the use of auto damage appraisals, professional review of medical bills and treatment, and the use of structured settlements to achieve cost containment objectives when appropriate.

The State Employees Deferred Compensation Plan

Deferred Compensation is a long-term retirement (savings) option open to every State of Illinois employee.


Last Updated 07/29/2020​​​​