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Provider Notice issued 09/19/14

New Webpages on the Healthcare and Family Services (HFS) Website

To: ​All Enrolled Providers
​Date: ​September 19, 2014
​Re: New Webpages on the Healthcare and Family Services (HFS) Website

The purpose of this notice is to inform providers of two new webpages available on the Healthcare and Family Services (HFS) website.

The Claims Processing System Issues webpage contains information regarding system issues. The link provides detailed information such as the problem, providers impacted, the procedure codes impacted, the problem begin date and problem fix date, and the final resolution.

HFS will post notification on the Claims Processing System Issues webpage when experiencing system problems. Once the system problems have been resolved, HFS will update the Website.

The Non-Institutional Providers (NIP) Resources webpage is designed to assist Non-Institutional Providers with a location that consolidates all commonly used links at one site. Providers can access HFS billing and payment information as well as Frequently Asked Questions and Answers concerning billing and claims processing.

Providers are encouraged to check these webpages routinely for updates to issues affecting their claims and especially prior to contacting a billing consultant.

Providers can register to receive e-mail notification when new provider releases are posted at the HFS Provider Releases and Bulletins E-mail Notification Request webpage. Please select all specific provider types that apply as well as All Medical Assistance Providers in order to receive all pertinent information.

Any questions regarding this notice may be directed to the Bureau of Professional and Ancillary Services (for non-institutional and pharmacy providers) or to the Bureau of Hospital and Provider Services (for institutional providers) at 1-877-782-5565.

Theresa A. Eagleson, Administrator

Division of Medical Programs



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Illinois Department of Healthcare and Family Services

JB Pritzker, Governor • Theresa Eagleson, Director

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