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Contact IMPACT

Please contact the IMPACT project team with any questions or comments regarding provider enrollment. 
If the IMPACT team cannot directly address your question, the project team will coordinate with staff from HFS, IDoA, DCFA, DHS and the UIC DSCC to ensure you receive the information you need. 
Providers with general questions about IMPACT or provider enrollment should contact:
     Phone: 1-877-782-5565 (select option #1)
Providers that are having trouble logging in to the IMPACT system should contact:
     Phone:  1-888-618-8078


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Illinois Department of Healthcare and Family Services

JB Pritzker, Governor • Theresa Eagleson, Director

We improve lives.