A Claimant ID (CID) is a number assigned to your when you file your claim for benefits. It is on all correspondence that is sent you. Instead of relying strictly on your Social Security number, which can be stolen, the Claimant ID helps us assist you without risking your privacy. If you are requested to provide further documentation to IDES, please write your CID on the documentation before faxing or mailing it to us. This will ensure that your documentation is correctly placed in your electronic file.
Documents that are associated to claimants (Notice of Claim, questionnaire, etc.) have a bar-code. This enables our document routing system to accurately and efficiently place the returned document into the correct claimant’s electronic file. For the system to work most effectively, it is important to have the barcoded document on top when mail is being returned by fax. Fax cover sheets, cover letters, or other documentation placed on top of the bar-coded document hinder our system’s ability and cause IDES to have to manually locate the correct electronic file.
To reset your password, you may go online and select “Change My Password” from the drop-down menu under Sign In to My Account. Follow the links and instructions where you will be asked to answer your security questions to change your password. You can also call Claimant Services at 800-244-5631. The representative will verify your identity and ask you to provide the answers to your security questions. If successful, your password will be reset.
To unlock your account, call 800-244-5631. The representative will verify your identity and ask you to provide the answers to your security questions. If successful, your account will be unlocked.
It is your responsibility to make sure we have you most current address. This will ensure timely and accurate delivery of important documents. You can change your address by:
Assuming you are eligible, it is possible to receive as many as 26 weeks of benefits within your benefit year. The MBA (WBA x 26) is the total gross amount of money you will receive (not including dependent allowance).
Child dependents are automatically removed after the week of their 18th birthday. Spousal dependents are removed once they become eligible for UI benefits themselves.
• All claimants are defaulted to the debit card payment method until you enroll in direct deposit (online only).
• To enroll in direct deposit, change to a different bank account number or to or discontinue direct deposit, log into your online account and make the appropriate change. The Claimant Services Center cannot perform this task.
• Direct deposit will normally be established within two to three business days of applying online.
• Once you confirm your certification and submit it, your answers are accepted and you cannot go back to correct a mistake. Contact 800-244-5631 to have a rep correct any mistakes you made.
• If you have not completed the certification, but realize you made a mistake, simply hang up/exit online certification window. Your answers will not be saved and you can answer correctly the next time you certify.
Generally, decisions are made within 7-10 business days of your interview. In some cases, it can take longer. If approved, you should receive payments within 2-3 business days of the determination. If you do not receive a determination letter within 10 business days of your interview, please call 800-244-5631 for help.
Overpayments generally occur due to under-reporting of wages when certifying or a deny determination for an issue that retroactively disqualifies benefits already received. Contact Claimant Services at 800-244-5631 for questions and info on appeal rights.
If IDES has determined that you have been improperly paid unemployment insurance benefits, the amount of the overpayment will appear on the Notice of Reconsidered Determination and Recoupment Decision.
By law, you must repay the entire amount you owe [Section 900 of the Illinois Unemployment Insurance Act (820 ILCS 405/900)]. If you are unable to pay the entire amount in one lump sum, you may enter into a monthly installment plan. Call Benefit Overpayment Collection at 800-245-9762.
Local offices cannot be contacted by phone. You could visit a local office in person, or call Claimant Services at 800-244-5631 with your questions.
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